Return & Refund Policy

At AMOR SOUL, we want you to be completely satisfied with your skincare purchases. If you are not fully satisfied, please review our return and refund policy below.

1. Eligibility for Returns

  • Returns are accepted within 14 days of receiving your order.

  • Items must be unused, unopened, and in original packaging.

  • Products that are damaged, altered, or used cannot be accepted.

2. Non-Returnable Items

  • Gift cards, final sale items, and personal care items once opened.

  • Any item not in its original condition or packaging.

3. How to Request a Return

  • Contact us within 14 days at:
    📧 Email: neo.ou@hotmail.com

  • Include your order number, product name, and reason for return.

  • Our team will guide you through the return process and provide instructions.

4. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection.

  • Approved returns will be refunded to your original payment method within 5–7 business days.

  • Shipping costs are non-refundable.

5. Exchanges

  • Currently, we do not offer direct exchanges. Please return the original item and place a new order for the desired product.

6. Damaged or Incorrect Items

  • If your order arrives damaged or incorrect, contact us immediately at:
    📧 Email: neo.ou@hotmail.com

  • We will ensure a replacement or refund is issued promptly.